WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
We did our best to explain what your rights are and how you can exercise them. If, despite of our below explanations,
you are still unsure about the actions you can take or the conditions of exercise of your rights, do not worry,
our Support Team will provide you with all the assistance you need when exercising your rights.
You may also contact us, at any time, before exercising any of your rights, and we will reply to your request as quickly as possible.
Please note that we created a specific interface called "Privacy Rights" in your account settings
in order for you to be able to easily exercise your rights.
Our Support Team will provide you with information on actions taken within 30 days of when we receive your request.
Only in exceptional circumstances, when we face complex or a high number of requests, we may extend this period of
response up to 60 days.
Please note that rights may be exercised free of charge. However, unfounded or excessive requests,
in particular because of their repetitive character, will lead to the payment of a fee.
Data access and data portability
You have the right to access the personal information that we hold about you by requesting a copy
of your personal data free of charge through the "Data Download" section in your account settings.
Upon verification of your identity, your request will be sent to our Support Team.
If we consider that your request is manifestly unfounded or excessive (for example, because you
requested a copy of your data numerous times in a short period of time), we may refuse to act or
charge a reasonable fee taking into account the administrative costs for providing you the information.
In certain cases, you may also be entitled to request copies of personal information that you have provided
to us in a structured, commonly used, and machine-readable format and/or request us to transmit this
information to another service provider (where technically feasible). For this purpose,
you can send an email to firstname.lastname@example.org.
Rectification of inaccurate or incomplete data
You have the right to request that we correct any inaccuracies in your personal data.
For this purpose, you can send an email to email@example.com.
Data retention and erasure
We generally retain your personal information for as long as is necessary for the performance
of the contract between you and us and to comply with our legal obligations.
If you no longer want us to use your information, you can request that we erase your personal
information and close your model account. In such case, please select "Forget my Data"
in the "Privacy Rights" section of your account settings.
Your request will be sent to our Support Team who will contact you to learn more about your request.
However, if you face any difficulties, please contact us at any time.
Please note that if you request the erasure of your personal information:
- We might retain some of your personal information as necessary for our legitimate business interests,
such as fraud detection and prevention and enhancing safety. For example, if we close or suspend your account
for fraud or illegal activities, we may retain certain information about you to prevent you from opening a
new account in the future. Such information shall also be kept available in case of ongoing judicial
proceedings/and or investigations.
- We may retain and use your personal information to the extent necessary to comply with our legal obligations.
For example, we may keep some of your information for tax, legal reporting and auditing obligations. Please note
that according to Luxembourg legislation financial related information shall be kept for a period of ten years.
- Some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
- In order to protect our site and your personal information from accidental or malicious loss and destruction,
we have backup systems. Residual copies of your personal information may not be removed from our backup systems
for a limited period of time.
Right to object
- We process your data for a variety of reasons as explained in "WHY DO WE PROCESS YOUR PERSONAL DATA?".
Applicable law may entitle you to require us not to process your personal information for certain specific
purposes where such processing is based on legitimate interest. If you object to such processing we will stop
processing your personal data for these purposes.
- In specific situations, we may have to refuse the execution of your request. This would be the case where we have
legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.
- Please keep in mind that objecting to the use of your data might disable the use of your account.
- Please note that you may, at any time, ask us to stop processing your data for any direct marketing activities
that we may do by sending an email to firstname.lastname@example.org.
Right to restriction of processing
You have the right to request that we hold your personal data in "limbo", while other challenges are resolved.
Basically, you can ask us to put on hold the use of your data in 4 cases:
- If you contest the fact that the personal data we hold about you is accurate: in this case,
the processing operations in relation to this data will be put on hold for the period during which this is verified.
- You have objected to a processing activity based on legitimate interest(s): in this case,
you can require the processing operation to be put on hold while we verify the grounds for processing.
- You consider that the processing is unlawful but you object to erasure and request restriction, instead.
- We have no further need for the data but you require it to establish, exercise, or defend legal claims.
Despite your request, we may still continue the processing of your personal data if we have to establish,
exercise, or defend legal claims. We will notify you before lifting a restriction.
Right to lodge a complaint with a supervisory authority
If you consider that our processing of your personal data infringes the GDPR or any other applicable
national laws, you have the right to lodge a complaint with a supervisory authority
(in particular in the Member State where you live, place of work or of an alleged infringement of the GDPR).